Last Updated: [Date] Welcome to Cloud9 Fragrances (“we”, “our”, “us”). By accessing or purchasing from our website, you agree to be bound by these Terms of Service. Please read them carefully before using our website. 1. General These Terms of Service govern your use of our website and the purchase of products from Cloud9 Fragrances. We reserve the right to update or modify these Terms at any time without prior notice. Continued use of our website constitutes acceptance of any changes. 2. Products Cloud9 Fragrances offers premium fragrances inspired by well-known designer and niche scents. Our products are independently created inspirations and are not manufactured, endorsed, affiliated with, or associated with the original designer brands. Any trademarks mentioned remain the property of their respective owners and are used solely for identification purposes. Product descriptions, images and fragrance notes are provided as accurately as possible. Due to the nature of perfumery, scent perception may vary from person to person. 3. Pricing All prices are displayed in GBP (£) and include VAT where applicable. We reserve the right to change prices at any time without prior notice. 4. Orders Once an order has been placed, you will receive an order confirmation via email. We reserve the right to refuse or cancel any order if: • Payment cannot be authorised. • A product is unavailable. • Fraudulent activity is suspected. • Incorrect pricing or product information has been displayed. If your order is cancelled after payment has been received, a full refund will be issued. 5. Shipping We aim to dispatch all orders within the stated processing time. Delivery times are estimates only and may vary depending on your location and the courier. Cloud9 Fragrances is not responsible for delays caused by postal services, customs, weather conditions or other circumstances beyond our control. 6. Returns & Refunds Due to the nature of cosmetic and fragrance products, we cannot accept returns on opened or used items for hygiene reasons unless the product is faulty or supplied incorrectly. WEBSITE POLICIES | 3CLOUD9 FRAGRANCES If your item arrives damaged or defective, please contact us within 14 days of delivery with photographs of the issue. If eligible, we will offer: • A replacement • A refund • Store credit Refunds will be processed using the original payment method. 7. Allergies & Skin Sensitivity Our fragrances contain fragrance oils and alcohol. Customers should always perform a patch test before regular use. Cloud9 Fragrances accepts no responsibility for allergic reactions or skin sensitivities resulting from the use of our products. If irritation occurs, discontinue use immediately. 8. Intellectual Property All website content, including logos, text, product descriptions, photographs and branding, is the property of Cloud9 Fragrances and may not be copied or reproduced without written permission. 9. Limitation of Liability To the fullest extent permitted by law, Cloud9 Fragrances shall not be liable for any indirect, incidental or consequential damages arising from the use of our products or website. Our maximum liability shall not exceed the purchase price of the product concerned. 10. Privacy Your personal information is handled in accordance with our Privacy Policy. We only collect information necessary to process your orders and provide customer support. 11. Governing Law These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales. 12. Contact Us If you have any questions regarding these Terms of Service, please contact us: Cloud9 Fragrances Email: [your email] Website: www.cloud9fragrances.co.uk Disclaimer Cloud9 Fragrances produces fragrances inspired by well-known designer and niche perfumes. Our products are not replicas, counterfeits or originals and are not affiliated with, endorsed by or manufactured by any designer brand. Any references to trademarked names are used solely to indicate the fragrance inspiration. All trademarks remain the property of their respective owners.